From Manual Mortgage Boarding to Near-Touchless Operations

Plains Commerce Bank set out to modernize one of the most operationally intensive parts of its mortgage business: boarding funded loans from its loan origination system into its core banking platform. The bank’s previous process relied heavily on manual steps, limited visibility into errors, and significant staff time to keep pace with loan volume. As the mortgage operation scaled, it became clear that a more automated and resilient approach was needed.

By partnering with PortX, Plains Commerce Bank replaced its legacy loan boarding process with an automated, API-driven integration built on the PortX Platform. The solution orchestrates the flow of funded loans directly from Encompass into Fiserv Precision, eliminating manual rekeying and surfacing actionable error details back into existing workflows. This approach streamlined day-to-day operations, improved data consistency, and reduced downstream reconciliation effort.

“What used to take an entire day across multiple people has been reduced by nearly 90%,” said Brittni McGee, Senior Vice President of Operations at Plains Commerce Bank. “That level of automation and visibility exceeded our expectations going into the project with PortX and has completely changed how we think about loan boarding and how we run our operations.”